Consumers find chatbots disappointing, but that won’t harm adoption • TechCrunch

We may earn money or products from the companies mentioned in this post. please note that some of the links below are affiliate links, and at no additional cost to you, we will earn a commission when you use one of the links. The company pays us for referral link sharing, which helps us run this blog and give our in-depth content to our readers for free.

Data suggests chatbots fall short — but that businesses still see benefits

GettyImages 1364050120

A lot’s changed since Tay. The advent of AI tech like ChatGPT dramatically improved the chatbot experience, showing that chatbots aren’t necessarily destined to deliver underwhelming back-and-forth conversations. But a new survey shows that, at least when it comes to customer service, chatbots still have a long way to go before they meet most people’s expectations.

Customer engagement platform Cyara commissioned Forrester to poll over 1,500 consumers who’ve used sales or support chatbots in the last six months about their recent experiences. Close to a majority said they were bearish on chatbot technologies, with roughly half agreeing that the chatbots they’ve used often frustrate them and nearly 40% characterizing their interactions with these chatbots as negative.

Source link

Leave a Reply

Your email address will not be published. Required fields are marked *